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Posted: Thu 27 January 2011 - 1 comment(s) [ Comment ] - 0 trackback(s) [ Trackback ]

Let's link service to influence:


If I am your customer and you are efficient and over deliver on your promises, then you gain my trust. Now you have more influence over me. I will buy more from you. I will trust your advice. I will come back to your store when I need the same kind of items.


If I am your boss, and you are good at your work, then I will trust you more. I will tend to listen to your ideas before those of other people. I will let you convince me to change things in your favour, because I trust you.

If I am your spouse, and you have served me, I will bend over backwards to accommodate you and meet your needs too.

As you serve others, they will trust you. And this will give you greater influence over them, Francois.

Be all you can be.